Emergency call number – Wikipedia

THE Emergency call numbers are telephone numbers to join public aid twenty-four hours a day and seven days a week. These are generally short and free numbers.

Like several Western countries where such a system was already in place, the French Ministry of Health asked that a free emergency call number was reserved for it, but it was not until 1978 that the Number 15 was awarded on an experimental basis for two years. In 1986, each SAMU received number 15 as a unique call number at a department ^{[ 2 ]} .

Since 2019, in the Netherlands, the communication of a single replacement emergency number is sufficient in the event of a main emergency number breakdown ^{[ 3 ]} .

French breakdown in 2021

In 2021, at 4:45 p.m. Wednesday, June 2 Wednesday, France experienced its first breakdown of emergency services, which concerns various services but also 112 ^{[ 4 ] , [ 5 ]} . Only nine out of ten calls issued from a landline phone can be sent and only eight out of ten calls from a mobile phone can be routed ^{[ 5 ]} .
The dysfunction focused on the interconnection between the mobile voice services, voice on IP on the one hand and those hosted on the switched network (most emergency numbers being on this technology) on the other hand, following D ‘An operation of modernization and capacitarian increase in the network, started in early May, to respond to the increase in traffic.

The internal report of a national operator suggests that telephone network disturbances occurred at the time of a modernization operation of the interconnection service for new information technologies (mobile telephony and IP telephony) used by a majority of customers and the classic switched telephone network used by rescue services ^{[ 6 ]} .

The dysfunction came from a bug in the software of Calls Servers and occurred at the time of the usual reconnection orders ^{[ 6 ]} .

• Benign :
  • Urgent help: 911
  • Firefighters: 119
  • Police : 118

• Ivory Coast :
  • Police : 170
  • Firefighters: 180
  • Get: 185
  • SOS Doctor: 03 22 44 53 53
  • Cie: 179 (electricity)
  • Sodeci: 175 (water)

• Cameroon
  • Police: 17 (from a fixed phone) and 117 (from a mobile phone)
  • National gendarmerie: 13 (from a fixed phone) and 113 (from a mobile phone)
  • Firefighters: 18 (from a landline) and 118 (from a mobile phone)
  • SAMU: 19 (from a landline phone) and 119 (from a mobile phone)
  • Emergencies: 112

Green numbers by administrative region of the national gendarmerie and serves as a connection with other firefighters, police, social actions, etc …:

• Mauritania :
  • Firefighters: 18
  • Rescue police: 17
  • National gendarmerie: 116
  • Protection civile : 118

• Niger :
  • Rescue police: 17
  • Firefighters: 18

• Somaliland Somaliland :
  • Medical rescue: 909
  • Police : 99

• Chad :
  • Police : 17
  • Firefighters: 18

• Tunisia :
  • SAMU (medical aid): 190
  • National Guard: 193
  • Maritime guard (sea rescue): 194
  • Rescue police: 197
  • Protection civile : 198
  • Suspicious activity: 80 101 111

• Canada :
  • Rescue police: 911, in Quebec, 811 for non -urgent call with a nurse. The 311 is a non -urgent call number, making it possible to join public services without cluttering the emergency line

• UNITED STATES :
  • Rescue police: 911, 311 is a non -urgent call number, making it possible to join public services without cluttering the emergency line

• Mexico :
  • Rescue police: 911 (all emergencies) ^{[ 7 ]} 114 From a mobile (Red Cross), 767 627 462 (SOS Marina) from a mobile (sea rescue) ^{[ 8 ]}

• Argentine :
  • Medical rescue: 107
  • Police : 101
  • Firefighters 100

• Brazil :
  • Military police: 190
  • Found: 192
  • Fire: 110
  • Firefighters: 193

• Chili :
  • Get: 131
  • Firefighters: 132
  • Police : 133
  • Naval rescue :137

• Peru :
  • Found: 106
  • Rescue: fire and medical emergencies: 116
  • Police – Any type of emergency: 105

• Uruguay :
  • Medical help: 105
  • Police : 911
  • Firefighters: 104

• Inside :
  • Police : 100 / 108 / 112
  • Fireman and ambulances: 108/112

• Indonesia :
  • Police : 110
  • Firefighters: 113
  • Ambulance : 119

• Israel :
  • Police : 100
  • Ambulance : 101
  • Fire: 102
  • First aid Hatzalah: 1221

• Japan :
  • Police : 110
  • Firefighters and ambulances: 119

• Jordan :
  • Police : 191
  • Medical aid and civil protection: 193
  • Protection civile : 198
  • Fire and help: 199

• Singapore :
  • Fire and help: 995
  • Police : 999

• Taiwan :
  • Police : 110
  • Firefighters and ambulances: 119

• Thailand :
  • Ambulances, help: 1669
  • Tourist police: 1155
  • Police : 191
  • Firefighters: 199

• Vietnam :
  • Police : 113
  • Ambulance : 114
  • Firefighters: 115

• Lebanon :
  • Police : 112
  • Firefighters: 125
  • Red cross: 140

• Malaysia :
  • Police, fire, ambulance, civil protection: 999

• Iran :
  • Police : 110
  • Firefighters: 125
  • Ambulance (red crescent): 115
  • Ambulance Social: 123

• European Union And almost all other European countries:
  • 112 (all emergencies)
    Note, some European Union countries have one or more emergency numbers in addition to 112
  • 116,000 (missing children): all states except Finland
  • 116 006 (crime victim): 7 states ^{[Which ?]}
  • 116 111 (childhood aid): 23 states ^{[Which ?]} , France included
  • 116 117 (doctor on duty): 3 states ^{[Which ?]} members, France included
  • 116 123 (emotional help): 7 states ^{[Which ?]}

• Germany :
  • Police : 110
  • Civil protection (medical aid and fire): 112; (*) 19222 (*: local telephone prefix) for non-urgent health transport.

• Andorrian :
  • Police : 110
  • Firefighters and emergencies: 118

• Armenia ^{[ 9 ]}
  • Emergencies: 112 or 911 ^{[ ten ]}
  • Firefighters: 101
  • Police : 102
  • Medical help: 103
  • Gas emergency: 104

• Austria :
  • Firefighters: 122
  • Police: 112 or 133
  • Ambulance / rescue: 144
  • Road aid: 120 or 123
  • Emergency gas leak: 128
  • Wedding doctor: 141

• Belgium :
  • Firefighters and ambulances, urgent medical aid: 100 or 112
  • Federal police: 101
  • Listening to children: 103
  • Red Cross: Help and intervention in the event of claims and disasters, but also non -urgent ambulance requests: 105
  • Télé-accueil: life difficulties “Someone to talk 24 hours a day” | Free call: 107
  • Childfocus: European center for missing and sexually exploited children: 116,000
  • Suicide prevention center: listening and dialogue space | Anonymous call, free, 24 hours a day: 1813
  • Antiposon center: 070/245 245
  • Burnt center: 02/268 62 00
  • Non-urgent intervention request number, activated in the event of a risk of flooding or storm, for example: 1722
  • Nursing medicine: 1733
  • Anonymous alcoholics: information, on AA groups, their location and schedule of meetings, 24 hours a day, 078/15 25 56
  • Info-drugs: psychological and social consultation service, 24 hours a day: 02/227 52 52
• Bulgaria :
  • Medical rescue: 150
  • Police for road accident: (2) 165
  • Police : 166
  • Tourist help: flight …: 2,82 71 51

• Chypre :
  • Greek community, British areas: 199 or 112 (unique numbers)
  • Turkish community: 199 (firefighters), 112 (medical emergency), 155 (police)

• Croatia :
  • Firefighters: 193/112
  • Medical rescue: 194/112
  • Police : 192

• Spain : 112 is the unique number throughout the country; However, other specific numbers are still in force (most free or with a reduced cost):
  • Information and road assistance: 011
  • Sexist violence: 016
  • Medical help: 061
  • Civil Guard: 062
  • Municipal firefighters: 080
  • Firefighters of autonomous communities: 085
  • National Police: 091
  • Municipal Police: 092
  • Protection civile : 1006
  • Missing children: 116,000
  • Sexually exploited women and children traffic: 900-10-50-90
  • Help for children and adolescents: 900-20-20-10
  • Toxicological information service: 915-62-04-20
  • Spanish red cross: 902-22-22-92

• Estonia :
  • 112 (medical help, firefighters)
  • 110 (police)

• Finland :
  • Accident : 100 22
  • European emergency call number: 112
  • Maritime rescue: 02 04 1000

• France ^{[ 11 ] , [ twelfth ]}
  • Gendarmerie / Police (rescue police): 17 or 112
  • SAMU (medical aid): 15 or 112
  • Firefighters: 18 or 112
  • SOS SOURD / MANDAL: 114 (accessible by fax, or SMS only), (all emergencies)
  • Samu Social (Sos Sans Abri): 115
  • Missing children: 116,000
  • Childhood in danger – being put into service and intended to replace in the long term on 119: 116 111 ^{[ 13 ] , [ 14 ]}
  • Wardrobe: 116,117 ^{[ 15 ]}
  • MalTreed Childhood: 119
  • Aeronautical emergency (to be used in the case of an accident or disappearance of an aircraft): 191
  • Maritime emergency (to be used by witnesses of maritime accidents from the coast; at sea, the privileged means remains channel 16 of maritime distress: 196
  • Removal / attack alert (this number will be activated only in the trigger of the removal alert, or an attack alert): 197 ^{[ 16 ]}
  • Maritime medical consultation center, telephone, naval radiotelephone, inmarsat (m and mini m) 32 or 38: 00 33 5 61 49 33 33 33 33 33 33 33 33 33 33 33 33 33 33 33 33 33 33 33 33 33 33
  • Speleo French rescue: 0 800 121 123
  • COVID-19 info for non-medical questions, open from 9 a.m. to 7 p.m.: 0 800 130,000
  • Antiposon centers: Angers • 02 41 48 21 21 (Brittany, Center-Val de Loire, Normandie, Pays de la Loire) / Bordeaux • 05 56 96 40 80 (Nouvelle-Aquitaine) / Lille • 08 00 59 59 (Hauts- de-France) / Lyon • 04 72 11 69 11 (Auvergne-Rhône-Alpes) / Marseille • 04 91 75 25 25 (Provence-Alpes-Côte d’Azur, Corsica, Reunion, Mayotte) / Nancy • 03 83 22 50 50 (Grand Est, Bourgogne-Franche-Comté) / Paris • 01 40 05 48 48 (Ile de France, Guadeloupe, Martinique, Guyana) / Toulouse • 05 61 77 74 47 (Occitanie) ^{[ 17 ]}

• Gibraltar :
  • Police, ambulance : 199
  • Firefighters: 190

• Greece :
  • Police : 100 / 112
  • Medical rescue: 166/112
  • Fire: 199/112

• Hungary :
  • Medical help: 104
  • Fire: 105
  • Police : 107
  • European number: 112

• Liechtenstein :
  • Medical help: 144
  • Firefighters: 118
  • Police : 117

• Latvia :
  • European number: 112
  • Medical help – Direct: 113

• Lithuania :
  • Fire and help: 01
  • Police : 02
  • Medical help: 03

• Painted :
  • Medical aid: 196
  • Firefighters: 199
  • Police : 191

• Moldova :
  • Fire and help: 901
  • Police : 902
  • Medical help: 903

• Monaco :
  • Firefighters, medical assistance: 18
  • Police : 17

• Montenegro :
  • Firefighter: 93
  • Medical help: 94
  • Police : 92

• Norway :
  • Fire and help: 110
  • Medical help: 113
  • Police : 112

• Pologs :
  • Police : 997
  • Fire: 998
  • Medical help: 999
  • European number: 112

• Portugal :
  • Rescue police: 112
  • Forest fire: 117
  • SAMU (medical aid): 808,242424

• Romania :
  • Medical help: 961
  • Fire: 981
  • Police : 955
  • European number: 112

• Serbia :
  • Firefighters: 193
  • Medical help: 194
  • Police : 192
  • Road aid: 1987
  • European number: 112

• Slovakia :
  • Firefighters: 150
  • Urgent medical aid: 155
  • Police : 158
  • European number: 112

• Suisse : Only 6 public issues are officially urgent for the Confederation ^{[ 18 ] , [ 19 ]} :
• Czech Republic :
  • Firefighters: 150
  • Urgent medical aid: 155
  • Police : 158
  • Urban police: 156
  • 112: European number

• Russia :
  • Fire and help: 01
  • Police, Militsia: 02
  • Medical help: 03
  • Gas leak: 04

• Türkiye :
  • Any rescue service (emergency health, police, firefighters, coast guard, etc.): 112
  • Local municipality: 153
  • Gas alert: 187
  • Electrical notice: 186
  • Water opinion: 185
  • Drunkenness: 114
  • Domestic violence and social support: 183

• Ukraine :
  • Fire and help: 01
  • Police : 02
  • Medical help: 03

• Vatican :
  • Security services, civil protection, gendarmerie, firefighters: (+39) 06 698 112

European countries not having 112 currently:

• Albania :
  • Medical help: 17
  • Firefighters: 18
  • Police : 19

• Belarus :
  • Fire and help: 01
  • Police, Militsia: 02
  • Medical help: 03
  • Gas leak: 04

• Vatican :
  • Police : 113
  • Medical help: 118
  • Firefighters: 115

France has 150,000 emergency calls per day including 1,200 to 1,500 calls per day per million inhabitants with 112/18 firefighters numbers ^{[ 21 ]} .

Emergency numbers calls through a router that redirect short numbers to fixed numbers from the switched telephone network (RTC) ^{[ 22 ]} When these fixed numbers work. However, fixed numbers of emergency services can be affected by telephone network failures ^{[ 21 ]} .

In the European Union, the emergency call number has been framed by legislation since 2002 ^{[ 23 ]} .

“Member States take all the measures necessary to ensure the integrity of the public telephone network into determined positions and, in the event of a catastrophic failure of the network or in cases of force majeure, access to the public telephone network and the accessible telephone services to the public in determined positions. Member States ensure that companies provide telephone services accessible to the public take all appropriate measures to guarantee uninterrupted access to emergency services. »»

– Article 23 of Directive 2002/22/EC of the European Parliament and the Council of March 7, 2002

“Member States ensure that calls directed to the single European emergency call number” 112 “receive an appropriate response and are sent to their recipients in the most suitable way to the national organization of systems Emergency, taking into account the technological possibilities offered by networks. »»

– Article 26 of Directive 2002/22/EC of the European Parliament and of the Council of March 7, 2002