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2008\u5e74\u306b\u30a4\u30d9\u30f3\u30c8\u6a5f\u95a2\u304c\u8a2d\u7acb\u3055\u308c\u307e\u3057\u305f\u3002 [23] \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u3084\u305d\u306e\u4ed6\u306e\u696d\u754c\u306e\u305f\u3081\u306b\u8b70\u4f1a\u3092\u7d44\u7e54\u3057\u3066\u3044\u307e\u3059\u3002 [24] [25] \u305d\u306e\u5f8c\u3001\u58f2\u639b\u91d1\u7ba1\u7406\u306e\u5206\u91ce\u306b\u4ed6\u306e\u5b50\u4f1a\u793e\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3057\u305f\u3002 [23] \u5bb6\u65cf\u306e\u89aa\u3057\u307f\u3084\u3059\u3055\u3082\u304b\u304b\u308a\u307e\u3057\u305f [26] \u5065\u5eb7\u7ba1\u7406 [27] \u30d6\u30fc\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u3088\u308a\u5927\u304d\u306a\u5f79\u5272\u3002 [23] 2011\u5e74\u3001Buw\u306e\u58f2\u4e0a\u9ad8\u306f\u521d\u3081\u30661\u5104\u30e6\u30fc\u30ed\u3092\u8d85\u3048\u307e\u3057\u305f\u3002 [28] 2013\u5e748\u6708\u672b\u306b\u3001Buw\u306e10\u756a\u76ee\u306e\u5834\u6240\u304c\u30ed\u30fc\u30de\u306eCluj-Napoca\u306eCallcenter\u3067\u958b\u8a2d\u3055\u308c\u307e\u3057\u305f\u3002 [29] 2016\u5e747\u6708\u3001Convergys Corporation\u306f\u3001Jens Bormann\u3068Karsten Wulf\u304b\u30891\u51042,300\u4e07\u30e6\u30fc\u30ed\u306e\u4fa1\u683c\u3067BUW\u30b0\u30eb\u30fc\u30d7\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u6d3b\u52d5\u3092\u5f15\u304d\u7d99\u3050\u3068\u767a\u8868\u3057\u307e\u3057\u305f\u3002 [2] \u8cb7\u53ce\u306f2016\u5e748\u6708\u306b\u63a5\u7d9a\u3055\u308c\u30012\u4eba\u306eBUW\u306e\u5275\u8a2d\u8005\u304c\u4f1a\u793e\u3092\u6392\u9664\u3057\u307e\u3057\u305f\u3002 [30] \u5b50\u4f1a\u793eBUW\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3001Buw Digital\u3001Dialogum\u3001DMM\u306fConvergys\u306b\u8cb7\u53ce\u3055\u308c\u307e\u305b\u3093\u3067\u3057\u305f\u304c\u3001Buw\u306e\u5275\u8a2d\u8005Jens 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2002\u5e74\uff1a\u5e74\u9593\u6700\u512a\u79c0\u8d77\u696d\u5bb6 [36] [37] 2006\u5e74\uff1a\u6b27\u5dde\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8cde [38] 2013\uff1aHR Excellence Award [39] 2014\u5e74\uff1a\u30aa\u30f3\u30e9\u30a4\u30f3\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u30c9\u30a4\u30c4\u8cde [40] \u2191 \u5168\u56fd3\u756a\u76ee\u306eBuw Company \u3002\u306e\uff1a NeueOsnabr\u00fcckerZeitung \u3002 2015\u5e747\u670825\u65e5\u3002 \u2191 a b CallCenter Service Provider Buw\u306f\u3001Group Convergys\u306bGoes\u306b\u884c\u304d\u307e\u3059\u3002 \u306e\uff1a NeueOsnabr\u00fcckerZeitung\u3002 2016\u5e747\u67087\u65e5\u3001 2016\u5e748\u67084\u65e5\u306b\u30a2\u30af\u30bb\u30b9 \u3002 \u2191 \u30b5\u30fc\u30d3\u30b9\u3002 \u4f01\u696d\u306e\u30d6\u30fc\u30b0\u30eb\u30fc\u30d7\u3001 2015\u5e7410\u67081\u65e5\u306b\u53d6\u5f97 \u3002 \u2191 \u9d8f\u5c0f\u5c4b\u3078\u306e\u5225\u308c\u3002 \u306e\uff1a Brandeins.de\u3002 2003\u5e741\u6708\u3001 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\u8d77\u696d\u5bb6\u30b3\u30fc\u30c9\u3002\u5275\u8a2d\u8005\u3084\u5bb6\u65cf\u306e\u8d77\u696d\u5bb6\u3092\u6210\u529f\u3055\u305b\u308b\u7406\u7531 \u3002 Gabler\u3001Wiesbaden 2008\u3001ISBN 978-3-8349-0790-5\u3001 S. 62 \u3002 \u2191 \u30ad\u30c3\u30c1\u30f3\u306e\u30d3\u30b8\u30cd\u30b9\u8ca1\u56e3 \u3002\u306e\uff1a Mitteldeutsche Zeitung \u3002 29. 2005\u5e7410\u6708\u3002 \u2191 \u52dd\u8005\u306e\u30ae\u30e3\u30e9\u30ea\u30fc\u3078\u3088\u3046\u3053\u305d\u3002 \uff08\u3082\u306f\u3084\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u306f\u5229\u7528\u3067\u304d\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\uff09ernst\uff06Young\u3001\u30a2\u30fc\u30ab\u30a4\u30d6 \u30aa\u30ea\u30b8\u30ca\u30eb \u5348\u524d 24. 2015\u5e749\u6708 ; 2015\u5e7410\u67081\u65e5\u306b\u53d6\u5f97 \u3002 \u60c5\u5831\uff1a 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