[{"@context":"http:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/wiki.edu.vn\/en\/wiki24\/headsets-com-wikipedia\/#BlogPosting","mainEntityOfPage":"https:\/\/wiki.edu.vn\/en\/wiki24\/headsets-com-wikipedia\/","headline":"Headsets.com – Wikipedia","name":"Headsets.com – Wikipedia","description":"before-content-x4 From Wikipedia, the free encyclopedia after-content-x4 Headsets.com is a San Francisco based ecommerce business founded by Mike Faith in","datePublished":"2016-09-13","dateModified":"2016-09-13","author":{"@type":"Person","@id":"https:\/\/wiki.edu.vn\/en\/wiki24\/author\/lordneo\/#Person","name":"lordneo","url":"https:\/\/wiki.edu.vn\/en\/wiki24\/author\/lordneo\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/c9645c498c9701c88b89b8537773dd7c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c9645c498c9701c88b89b8537773dd7c?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"Enzyklop\u00e4die","logo":{"@type":"ImageObject","@id":"https:\/\/wiki.edu.vn\/wiki4\/wp-content\/uploads\/2023\/08\/download.jpg","url":"https:\/\/wiki.edu.vn\/wiki4\/wp-content\/uploads\/2023\/08\/download.jpg","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/en.wikipedia.org\/wiki\/Special:CentralAutoLogin\/start?type=1x1","url":"https:\/\/en.wikipedia.org\/wiki\/Special:CentralAutoLogin\/start?type=1x1","height":"1","width":"1"},"url":"https:\/\/wiki.edu.vn\/en\/wiki24\/headsets-com-wikipedia\/","wordCount":2899,"articleBody":"     (adsbygoogle = window.adsbygoogle || []).push({});before-content-x4From Wikipedia, the free encyclopedia       (adsbygoogle = window.adsbygoogle || []).push({});after-content-x4Headsets.com is a San Francisco based ecommerce business founded by Mike Faith in 1997.[1][2] The website specializes in wireless and corded office headsets, and has been listed among the Inc. 5000 since 2004.[3]       (adsbygoogle = window.adsbygoogle || []).push({});after-content-x4Table of ContentsHistory[edit]Culture and daily operations[edit]Marketing[edit]References[edit]External links[edit]History[edit]Headsets.com was founded by Mike Faith in 1997 after Faith had trouble shopping for headsets for the company he was with at the time.[4][5] By 2000, the company’s revenue was at $3 million, which grew to $11 million in 2003, and $32 million in 2005.[6] During this time the company purchased the domain name Headsets.com and the phone number 1(800) HEADSETS.[6] Today Headsets.com generates over $30 million in sales annually with over 1,000,000 customers.[7][8]Culture and daily operations[edit]Headsets.com has a turnover rate of 15% in an industry where the average is over 50%.[2]  Faith attributes this to incentives he implemented including a $1,500 annual training stipend, a one-month paid sabbatical after three years of service, and a free trip to Sydney\u2014in which employees are sent to vacation to work with a voice coach.[2][7][8]  Employees frequently visit other innovative online companies (such as Zappos, StubHub, and others), to inspire new ideas.[9]The company’s strategy uses customer service as their competitive advantage.[9] The company employs voice coaches and psychologist to train their call center representatives.[6][7][9] In 2006 Headsets.com won the Stevie Award for “Best Customer Service Team.”[10] According to the company, Headsets.com representatives do not use scripts to encourage genuine conversations.[9][10]       (adsbygoogle = window.adsbygoogle || []).push({});after-content-x4The company was named among San Francisco Business Times‘ “100 Best Companies to Work for in the Bay Area”.[10]Marketing[edit]Headsets.com has periodically earned media attention through marketing tactics and stunts.[7][11]  In 2009, as a response to a new hands-free cell phone law in California, the company offered a headset giveaway for anyone who was ticketed under the new law.[12] Faith offered a free cellular headset to anyone who sent the company proof of their ticket.[12] That same year, the company offered free headsets for life to anyone who tattooed the company’s name on their body.[7]In 2012, Headsets.com won the right to legally change the last name of entrepreneur Jason Sadler to “Jason HeadsetsDotCom.”[7] The investment generated $250,000 in new sales and over $6 million in media coverage.[13][14][15]References[edit]^ Zimmerman, Eilene. “Real-Life Lessons in the Delicate Art of Setting Prices”. The New York Times.^ a b c Tharasook, Ingrid. “Headsets.com’s recipe for happy customers”. CNN Money.^ “Company Profile: Headsets.com”. Inc.^ “Mike Faith, Headsets.com”. BBC. Retrieved 12 February 2013.^ Campanelli, Melissa (13 February 2007). Open an Online Business in 10 Days. Entrepreneur Magazine. ISBN\u00a09781599180847. Retrieved 12 February 2013.^ a b c “Headsets.com: Online retailer calls up huge revenue growth”. San Francisco Business Times.^ a b c d e f Kavilanz, Parija. “For $45,500, he’s Jason HeadsetsDotCom”. CNN Money.^ a b “Mike Faith – Headsets.com”. The Business Makers.^ a b c d Spragins, Ellyn. “No Mumblers!”. Fortune.^ a b c “How to get a Headsets.com Start on the Competition”. Small Business News. Retrieved 14 February 2013.^ Demery, Paul. “How Headsets.com tunes into customers”. Internet Retailer.^ a b Wuorio, Jeff. “Ramp Up Marketing in a Downturn”. Entrepreneur.^ Note: according to a study by Universal Information Services^ Horgan, Richard (February 11, 2013). “Bay Area Firm Claims Last Laugh with Jason Headsets.com Gambit”. Fishbowl LA. Archived from the original on 2013-02-16. Retrieved 2019-10-03.^ “How a Guy’s Last Name Generated $250,000 in Sales and $6,000,000 in Media Impressions for One Lucky San Francisco Company”. The Sacramento Bee.[permanent dead link]External links[edit]       (adsbygoogle = window.adsbygoogle || []).push({});after-content-x4"},{"@context":"http:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"https:\/\/wiki.edu.vn\/en\/wiki24\/#breadcrumbitem","name":"Enzyklop\u00e4die"}},{"@type":"ListItem","position":2,"item":{"@id":"https:\/\/wiki.edu.vn\/en\/wiki24\/headsets-com-wikipedia\/#breadcrumbitem","name":"Headsets.com – Wikipedia"}}]}]