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1]\u3001Forrester Research[\u6ce8\u91c8 2]\u3001InfoTrends\u3001Madison Advisors\u3068\u3044\u3063\u305f\u8abf\u67fb\u4f1a\u793e\u306b\u3088\u3063\u3066\u4f7f\u7528\u3055\u308c\u305f\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001Bank Statement – Paper Statements\u3067\u793a\u3055\u308c\u3066\u3044\u308b\u3088\u3046\u306b\u3001\u91d1\u878d\u6a5f\u95a2\u306b\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u304c\u5c0e\u5165\u3055\u308c\u3001\u9867\u5ba2\u306b\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u60c5\u5831\u3092\u4f1d\u3048\u308b\u3053\u3068\u304b\u3089\u59cb\u307e\u3063\u305f\u3002\u521d\u671f\u306b\u306f\u30e1\u30a4\u30f3\u30d5\u30ec\u30fc\u30e0\u4e0a\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u3001\u30e1\u30a4\u30f3\u30d5\u30ec\u30fc\u30e0\u306b\u76f4\u7d50\u3055\u308c\u305f\u30d7\u30ea\u30f3\u30bf\u30fc\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3055\u308c\u3066\u3044\u305f\u304c\u3001\u30c7\u30b8\u30bf\u30eb\u5370\u5237\u6280\u8853\u306e\u9032\u5c55\u3068\u3068\u3082\u306b\u3001\u30c7\u30fc\u30bf\u5370\u5b57\u306b\u3068\u3069\u307e\u3089\u306a\u3044\u5370\u5237\u7269\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u3068\u306a\u3063\u305f\u3002\u3053\u3046\u3057\u305f\u9ad8\u901f\u30d7\u30ea\u30f3\u30bf\u30fc\/\u30c7\u30b8\u30bf\u30eb\u5370\u5237\u6a5f\u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3001\u88fd\u4f5c\/\u751f\u6210(Production)\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u81ea\u52d5\u5316(\u652f\u63f4)\u3059\u308b\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u751f\u6210(Document Composition)\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2[\u6ce8\u91c8 3]\u304c\u767b\u5834[\u6ce8\u91c8 4]\u3057\u305f\u3002\u9069\u7528\u696d\u52d9\u3067\u3042\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u901a\u3057\u3066\u3001\u3053\u3046\u3057\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u4fa1\u5024\u3092\u8aac\u660e\u3057\u305f\u3053\u3068\u304c\u3001Customer Communications Management\u306e\u30b3\u30f3\u30bb\u30d7\u30c8\u306b\u3064\u306a\u304c\u3063\u305f[\u6ce8\u91c8 5]\u3082\u306e\u3068\u63a8\u5b9a\u3055\u308c\u308b\u3002  \u8fd1\u5e74\u306f\u3001\u8907\u6570\u306e\u30e1\u30c7\u30a3\u30a2\u3084\u30c7\u30d0\u30a4\u30b9\u3092\u4e00\u5ea6\u306b\u30ab\u30d0\u30fc\u3059\u308b\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u304c\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u3002Table of Contents\u69cb\u6210\u8981\u7d20[\u7de8\u96c6]\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9[\u7de8\u96c6]CCM\u30bd\u30d5\u30c8\u30a6\u30a8\u30a2[\u7de8\u96c6]\u95a2\u9023\u9805\u76ee[\u7de8\u96c6]\u5916\u90e8\u30ea\u30f3\u30af[\u7de8\u96c6]\u69cb\u6210\u8981\u7d20[\u7de8\u96c6]CCM\u306b\u306f\u6b21\u306e\u3088\u3046\u306a\u6a5f\u80fd\/\u6280\u8853\u8981\u7d20\u304c\u6c42\u3081\u3089\u308c\u308b\u5165\u529b – \u9867\u5ba2\u3084\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u3001\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u306e\u5404\u7a2e\u30c7\u30fc\u30bf[\u6ce8\u91c8 6]\u306b\u52a0\u3048\u3066\u3001\u6587\u7ae0\u3084\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u30b9\u306a\u3069\u306e\u30b3\u30f3\u30c6\u30f3\u30c4[\u6ce8\u91c8 7]\u3092\u3001\u5b9f\u884c\u6642\u306b\u591a\u69d8\u306a\u30bd\u30fc\u30b9[\u6ce8\u91c8 8]\u304b\u3089\u53d6\u5f97\u3059\u308b\u30c7\u30b6\u30a4\u30f3 – \u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u5206\u304b\u308a\u3084\u3059\u304f\u8868\u73fe\u3059\u308b\u9759\u7684\/\u52d5\u7684\u306a\u30ec\u30a4\u30a2\u30a6\u30c8[\u6ce8\u91c8 9]\u3001\u304a\u3088\u3073\u3053\u308c\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306eGUI\u6a5f\u80fd\u3002\u30d3\u30b8\u30cd\u30b9\u62c5\u5f53\u8005\u306b\u3088\u308b\u6587\u8a00\u306a\u3069\u306e\u66f4\u65b0\u3092\u542b\u3080\u30d3\u30b8\u30cd\u30b9\u30ed\u30b8\u30c3\u30af\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3 – \u9867\u5ba2\u306e\u5951\u7d04\u5185\u5bb9\u3084\u8cfc\u5165\u5546\u54c1\u3001\u3042\u308b\u3044\u306f\u5c5e\u6027\u3084\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u306e\u60c5\u5831\u306b\u57fa\u3065\u3044\u3066\u3001\u8868\u793a\u3055\u308c\u308b\u30b3\u30f3\u30c6\u30f3\u30c4(\u30c7\u30fc\u30bf\u306f\u305d\u306e\u4e00\u90e8)\u3092\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306b\u69cb\u6210\u3059\u308b[\u6ce8\u91c8 10]\u51fa\u529b\u751f\u6210 – \u9ad8\u901f[\u6ce8\u91c8 11]\u306b\u3001\u5370\u5237\u307e\u305f\u306f\u96fb\u5b50\u914d\u4fe1\u5411\u3051\u306e\u591a\u69d8\u306a\u30d5\u30a9\u30fc\u30de\u30c3\u30c8[\u6ce8\u91c8 12]\u3067\u751f\u6210\u3059\u308b\u3002\u90f5\u9001\u7b49\u306e\u305f\u3081\u306e\u5f8c\u51e6\u7406[\u6ce8\u91c8 13]\u3082\u542b\u307e\u308c\u308b\u914d\u4fe1 – \u5370\u5237\u3068\u90f5\u9001[\u6ce8\u91c8 14]\u306e\u4ed6\u3001E\u30e1\u30fc\u30eb[\u6ce8\u91c8 15]\u3001Web\u3001\u30e2\u30d0\u30a4\u30eb\u3001\u30d3\u30c7\u30aa\u306a\u3069\u3001\u9867\u5ba2\u304c\u671b\u3080\u30e1\u30c7\u30a3\u30a2\u3084\u30c7\u30d0\u30a4\u30b9\u3067\u53d7\u3051\u53d6\u308b\u3053\u3068\u3092\u53ef\u80fd\u3068\u3059\u308b\u3002\u307e\u305f\u7d50\u679c\u306e\u8a18\u9332[\u6ce8\u91c8 16]\u3084\u30d5\u30a7\u30a4\u30eb\u30aa\u30fc\u30d0\u30fc[\u6ce8\u91c8 17]\u3082\u542b\u307e\u308c\u308b\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3 – \u7a2e\u3005\u306e\u30d7\u30ed\u30bb\u30b9\u3084\u30b7\u30b9\u30c6\u30e0\u306b\u5171\u6709\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u7d44\u8fbc\u3080\u30e1\u30ab\u30cb\u30ba\u30e0[\u6ce8\u91c8 18]\u5206\u6790\u30fb\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0[\u6ce8\u91c8 19]\u307e\u305f\u5e83\u7fa9\u306eCCM\u5b9f\u73fe\u306e\u305f\u3081\u306b\u3001\u6b21\u306e\u3088\u3046\u306a\u6a5f\u80fd\u3001\u30d7\u30ed\u30bb\u30b9\u3084\u7d44\u7e54\u304c\u6c42\u3081\u3089\u308c\u308b  \u30c7\u30b6\u30a4\u30f3\u6a19\u6e96 – \u7d44\u7e54\u306e\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u306b\u6e96\u62e0\u3057\u305f\u4e00\u8cab\u6027\u3068\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u306e\u5206\u304b\u308a\u3084\u3059\u3055[\u6ce8\u91c8 20]\u3092\u62c5\u4fdd\u3059\u308bCOE: Center of Excellence – \u30c7\u30b6\u30a4\u30f3\u7b49\u306e\u30ce\u30a6\u30cf\u30a6\u3092\u3001\u4f01\u696d\u30b0\u30eb\u30fc\u30d7\u5168\u4f53\u3067\u6a2a\u65ad\u7684\u306b\u96c6\u7d04\u3001\u5171\u6709\u3059\u308b\u305f\u3081\u306e\u5c02\u9580\u7d44\u7e54\u3002\u5370\u5237\u4f1a\u793e\u3078\u306e\u30bd\u30fc\u30b7\u30f3\u30b0\u3084\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u7ba1\u7406\u5168\u4f53\u307e\u3067\u5e83\u304f\u7d71\u62ec\u3059\u308b\u5834\u5408\u3082\u3042\u308b\u5171\u6709\u5316\u30ec\u30dd\u30b8\u30c8\u30ea\u30fc – \u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u5168\u4f53\u3001\u3042\u308b\u3044\u306f\u7d44\u7e54\u3092\u6a2a\u65ad\u3057\u3066\u3001\u3055\u307e\u3056\u307e\u306a\u30c7\u30b6\u30a4\u30f3\u8981\u7d20\u3084\u5b9a\u7fa9\u4f53\u3092\u5171\u6709\u3002\u30c7\u30b6\u30a4\u30f3\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u57fa\u76e4\u306e\u7d71\u5408\u5316(\u30b3\u30f3\u30bd\u30ea\u30c7\u30fc\u30b7\u30e7\u30f3)\u3092\u53ef\u80fd\u3068\u3057\u3001\u5909\u66f4\u5bfe\u8c61\u3092\u9650\u5b9a\u3059\u308b\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9[\u7de8\u96c6]\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u751f\u6210\u306e\u5f62\u614b\u3068\u3057\u3066\u30d0\u30c3\u30c1\u3001\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u304c\u3042\u308b[\u6ce8\u91c8 21]\u3002\u30d0\u30c3\u30c1(Structured\u3001\u69cb\u9020\u5316): \u6708\u6b21\u3084\u5e74\u6b21\u306a\u3069\u3042\u3089\u304b\u3058\u3081\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3055\u308c\u305f\u69cb\u9020\u5316\u3055\u308c\u305f\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8(\u5229\u7528\u660e\u7d30\u3001\u8acb\u6c42\u66f8\u3001\u4fdd\u967a\u8a3c\u5238\u3001\u7b49)\u3092\u751f\u6210\u3059\u308b\u3001\u5178\u578b\u7684\u3042\u308b\u3044\u306f\u53e4\u5178\u7684\u306a\u30b7\u30ca\u30ea\u30aa\u3002\u305d\u306e\u51fa\u529b\u306f\u6570\u4e07\u3001\u6570\u767e\u4e07\u30da\u30fc\u30b8\u306b\u9054\u3059\u308b\u5834\u5408\u3082\u3042\u308b\u3002\u51fa\u529b\u306f\u5370\u5237\u306e\u4ed6\u3001\u9867\u5ba2\u5225Web\u3084E\u30e1\u30fc\u30eb\u3068\u306a\u308b\u5834\u5408\u3082\u3042\u308b\u3002\u30aa\u30f3\u30c7\u30de\u30f3\u30c9 (On-Demand): Web\u4e0a\u3067\u306e\u5229\u7528\u8005\u306e\u30af\u30ea\u30c3\u30af\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7b49\u3067\u306e\u64cd\u4f5c\u3001\u3042\u308b\u3044\u306f\u7a2e\u3005\u306e\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u306e\u30a4\u30d9\u30f3\u30c8\u3092\u30c8\u30ea\u30ac\u30fc\u3068\u3057\u3066\u3001\u901a\u77e5\u3084\u63a7\u3048\u3001\u3042\u308b\u3044\u306f\u8a73\u7d30\u306a\u3069\u3092\u751f\u6210\u3059\u308b\u30b7\u30ca\u30ea\u30aa\u3002\u901a\u5e381\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u3001\uff11\u3042\u308b\u3044\u306f\u8907\u6570\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u304c\u5bfe\u8c61\u3068\u306a\u308b\u3002\u65e5\u672c\u3067\u306f\u30aa\u30f3\u30e9\u30a4\u30f3\u751f\u6210\u3068\u547c\u3070\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u3002\u5370\u5237\u306e\u4ed6\u3001Web\u3084\u30e2\u30d0\u30a4\u30eb\u3078\u306e\u5fdc\u7b54\u3001E\u30e1\u30fc\u30eb\u3084\u30e2\u30d0\u30a4\u30eb\u30d7\u30c3\u30b7\u30e5\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3068\u306a\u308b\u5834\u5408\u3082\u3042\u308b\u3002\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6 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\u30ac\u30fc\u30c8\u30ca\u30fc\u306b\u3088\u308bCCM\u5b9a\u7fa9(Gartner IT Glossary)^ Forrester\u306fCCM\u3067\u306f\u306a\u304fDOCCM(Document Output For Customer Communications Management)\u3068\u3044\u3046\u7528\u8a9e\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u304c\u3001\u6307\u3059\u5185\u5bb9\u306b\u7279\u6bb5\u306e\u76f8\u9055\u3092\u898b\u51fa\u3059\u3053\u3068\u306f\u3067\u304d\u306a\u3044^ 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2016\u5e741\u67081\u65e5\u95b2\u89a7^ 2016\u5e741\u67081\u65e5\u95b2\u89a7^ CUSTOMER COMMUNICATION MANAGEMENT An enterprise-wide methodology for integrated,multi-channel customer communications^ The Forrester Wave\u2122: Document Output For Customer Communications Management, Q2 2009\u3001\u4ed6"},{"@context":"http:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"https:\/\/wiki.edu.vn\/jp\/wiki22\/#breadcrumbitem","name":"Enzyklop\u00e4die"}},{"@type":"ListItem","position":2,"item":{"@id":"https:\/\/wiki.edu.vn\/jp\/wiki22\/archives\/292816#breadcrumbitem","name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30de\u30cd\u30b8\u30e1\u30f3\u30c8 – Wikipedia"}}]}]