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\u3055\u3089\u306b\u73fe\u5728\u306f\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc[\u6ce8\u91c8 2]\u300d\u3068\u3044\u3046\u7406\u5ff5\u3092\u767a\u8868\u3057\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30c4\u30fc\u30eb\u3067\u3042\u308bRadian6\u793e[13] \u3084\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u958b\u767a\u5b9f\u7e3e\u306e\u3042\u308bModel Metrics\u793e\u3092\u8cb7\u53ce[14] \u3059\u308b\u306a\u3069\u7a4d\u6975\u7684\u306b\u30bd\u30fc\u30b7\u30e3\u30eb\u95a2\u9023\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5f37\u5316\u3092\u9032\u3081\u3066\u3044\u308b\u3002       (adsbygoogle = window.adsbygoogle || []).push({});after-content-x4Table of Contents\u8cb7\u53ce\u4f01\u696d[\u7de8\u96c6]1\/1\/1\u30e2\u30c7\u30eb\u306e\u793e\u4f1a\u8ca2\u732e\u6d3b\u52d5[\u7de8\u96c6]\u65e5\u672c\u6cd5\u4eba[\u7de8\u96c6]\u88fd\u54c1\u3068\u30b5\u30fc\u30d3\u30b9[\u7de8\u96c6]Sales Cloud\uff08\u55b6\u696d\u652f\u63f4\uff09[\u7de8\u96c6]Service Cloud\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9&\u30b5\u30dd\u30fc\u30c8\uff09[\u7de8\u96c6]Commerce Cloud\uff08e-Commerce \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff09[\u7de8\u96c6]Lightning \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff08\u30af\u30e9\u30a6\u30c9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u958b\u767a\u5b9f\u884c\u57fa\u76e4\uff09[\u7de8\u96c6]AppExchange[\u7de8\u96c6]\u5bfe\u5fdc\u8a00\u8a9e[\u7de8\u96c6]Trust.salesforce.com[\u7de8\u96c6]\u7af6\u5408\u88fd\u54c1\u3068\u30b5\u30fc\u30d3\u30b9[\u7de8\u96c6]\u65e5\u672c\u6cd5\u4eba\u306e\u53d7\u8cde[\u7de8\u96c6]\u7c73\u56fd\u6cd5\u4eba\u306e\u53d7\u8cde[\u7de8\u96c6]\u63d0\u4f9b\u756a\u7d44[\u7de8\u96c6]\u6ce8\u91c8[\u7de8\u96c6]\u51fa\u5178[\u7de8\u96c6]\u95a2\u9023\u9805\u76ee[\u7de8\u96c6]\u5916\u90e8\u30ea\u30f3\u30af[\u7de8\u96c6]\u8cb7\u53ce\u4f01\u696d[\u7de8\u96c6]\u8cb7\u53ce\u5148\u5e74\u6708\u5099\u8003Sendia2006\u5e744\u6708\u73fe\u5728\u306e Salesforce Classic\u3002Kieden2006\u5e748\u6708\u73fe\u5728\u306e Salesforce for Google AdWords\u3002Kenlet2007\u5e741\u6708CrispyNews \u3092\u958b\u767a\u3002\u540c\u6280\u8853\u3092\u3082\u3068\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306e IdeaExchange \u304c\u958b\u767a\u3055\u308c\u305f\u3002\u30a2\u30a4\u30c7\u30a2\u306e\u6a5f\u80fd\u3068\u3057\u3066\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u5411\u3051\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3082\u63d0\u4f9b\u3055\u308c\u3066\u3044\u308b\u3002\u4ed6\u306e\u4f01\u696d\u306b\u5148\u99c6\u3051\u3066\u5229\u7528\u3057\u3066\u3044\u308b\u30c7\u30eb\u306e IdeaStorm\u3001\u30b9\u30bf\u30fc\u30d0\u30c3\u30af\u30b9\u306e My Starbucks Ideas \u304c\u6709\u540d\u3002\u6700\u8fd1\u3067\u306f\u30aa\u30d0\u30de\u5927\u7d71\u9818\u306e\u300cCitizen\u2019s Briefing Book\u300d\u304a\u3088\u3073\u3001\u96fb\u5b50\u7d4c\u6e08\u7523\u696d\u7701\u306e\u30a2\u30a4\u30c7\u30a3\u30a2\u30dc\u30c3\u30af\u30b9\u306b\u3066\u63a1\u7528\u3055\u308c\u305f\uff08\u7d4c\u6e08\u7523\u696d\u7701\u30a2\u30a4\u30c7\u30a3\u30a2\u30dc\u30c3\u30af\u30b9\u53c2\u7167\uff09\u3002Koral2007\u5e743\u6708\u73fe\u5728\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u6a5f\u80fd\u3002Instranet2008\u5e748\u6708\u540c\u793e\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3082\u3068\u306b\u73fe\u5728\u306f\u30ca\u30ec\u30c3\u30b8\u6a5f\u80fd\u3068\u3057\u3066\u63d0\u4f9b\u3002GroupSwim2009\u5e7412\u6708\u73fe\u5728\u306e Salesforce Chatter\u3002Informavores2009\u5e7412\u6708\u73fe\u5728\u306e Visual Workflow\u3002Jigsaw2010\u5e744\u6708\u30d3\u30b8\u30cd\u30b9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30c7\u30fc\u30bf\u30fb\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u308b Data.com\u3002Salesforce \u4e0a\u3067 Jigsaw 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Rails\u300d\u306e\u30af\u30e9\u30a6\u30c9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002\u8cb7\u53ce\u5f8c\u3082\u30d6\u30e9\u30f3\u30c9\u306f\u7dad\u6301\u3055\u308c\u3001\u30b5\u30fc\u30d3\u30b9\u3082\u7d99\u7d9a\u3057\u3066\u5229\u7528\u3067\u304d\u308b\u3002[15]Etacts2010\u5e7412\u6708\u96fb\u5b50\u30e1\u30fc\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4f01\u696d\u3002Dimdim2011\u5e741\u6708\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u306e\u30a6\u30a7\u30d6\u4f1a\u8b70\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30d9\u30f3\u30c0\u30fc\u3002\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u304c\u63d0\u4f9b\u3059\u308b\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cChatter\u300d\u306e\u6a5f\u80fd\u5f37\u5316\u306b\u6d3b\u7528\u3055\u308c\u308b\u8a08\u753b\u3068\u3057\u3066\u3044\u308b\u3002Manymoon2011\u5e742\u6708Do.com\u3002Radian62011\u5e743\u6708\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30c4\u30fc\u30eb\u3002\u73fe\u5728\u306e ExactTarget Marketing Cloud\u3002Assistly2011\u5e749\u6708\u73fe\u5728\u306e Desk.com\u3002Model Metrics2011\u5e7411\u6708\u30e2\u30d0\u30a4\u30eb\/\u30bd\u30fc\u30b7\u30e3\u30eb\u30af\u30e9\u30a6\u30c9\u306e\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u4f01\u696d\u3002Rypple2011\u5e7412\u6708\u30bd\u30fc\u30b7\u30e3\u30eb\u4eba\u6750\u696d\u7e3e\u7ba1\u7406\u30b5\u30fc\u30d3\u30b9\u3002\u73fe\u5728\u306eWork.comStypi2012\u5e745\u6708Buddy Media2012\u5e745\u6708\u73fe\u5728\u306e ExactTarget Marketing Cloud\u30026.89\u5104US\u30c9\u30eb\u3067\u306e\u8cb7\u53ce\u3002ChoicePass2012\u5e746\u6708Thinkfuse2012\u5e746\u6708BlueTail2012\u5e747\u6708GoInstant2012\u5e747\u6708\u73fe\u5728\u306eSalesforce SOS\u30027000\u4e07US\u30c9\u30eb\u3067\u306e\u8cb7\u53ce\u3002Prior Knowledge2012\u5e7412\u6708EntropySoft2013\u5e742\u6708clipboard.com2013\u5e745\u67081200\u4e07US\u30c9\u30eb\u3067\u306e\u8cb7\u53ceExactTarget2013\u5e746\u6708\u73fe\u5728\u306e ExactTarget 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Cloud \u306e Live Agent\uff08\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\uff09\u306a\u3069\u3001\u65b0\u30b8\u30e3\u30f3\u30eb\u306a\u3044\u3057\u5927\u5e45\u306a\u4ed8\u52a0\u4fa1\u5024\u304c\u3064\u304f\u3082\u306e\u306b\u3064\u3044\u3066\u306f\u5225\u9014\u5229\u7528\u306b\u30aa\u30d7\u30b7\u30e7\u30f3\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u8981\u3059\u308b\u3082\u306e\u3082\u3042\u308b\u3002\u30b5\u30dd\u30fc\u30c8\u306f\u30a6\u30a7\u30d6\u3067\u306e\u554f\u5408\u305b\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3067\u306eFAQ\u5229\u7528\u304c\u53ef\u80fd\u306a\u30d9\u30fc\u30b7\u30c3\u30af\u30fb\u30b5\u30dd\u30fc\u30c8\uff08\u7121\u511f\uff09\u3001\u96fb\u8a71\u30b5\u30dd\u30fc\u30c8\u3084\u5c02\u4efb\u62c5\u5f53\u8005\u306b\u3088\u308b\u5b9a\u7740\u652f\u63f4\uff08\u6709\u511f\uff09\u3001Premier Succes Plan \u306e\u5185\u5bb9\u306b\u52a0\u3048\u3001\u9867\u5ba2\u306e\u63d0\u793a\u3057\u305f\u8981\u4ef6\u306b\u57fa\u3065\u304f\u5404\u7a2e\u8a2d\u5b9a\u5909\u66f4\u7b49\u307e\u3067\u4ee3\u884c\u3059\u308bPremier + Success Plan\uff08\u6709\u511f\uff09\u304c\u3042\u308b[26]\u3002Sales Cloud\uff08\u55b6\u696d\u652f\u63f4\uff09[\u7de8\u96c6]\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u30e2\u30c7\u30eb\u306e\u55b6\u696d\u652f\u63f4\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3002Service Cloud\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9&\u30b5\u30dd\u30fc\u30c8\uff09[\u7de8\u96c6]\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u30e2\u30c7\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9&\u30b5\u30dd\u30fc\u30c8\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3002Commerce Cloud\uff08e-Commerce \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff09[\u7de8\u96c6]Commerce Cloud\u306f\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u304c\u8cb7\u53ce\u3057\u305f\u30c7\u30de\u30f3\u30c9\u30a6\u30a7\u30a2\u306e\u88fd\u54c1\u3092\u57fa\u76e4\u3068\u3057\u305f\u88fd\u54c1\u3067\u3042\u308a\u3001Web\u3001\u30e2\u30d0\u30a4\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u3001\u5e97\u8217\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u8cb7\u3044\u7269\u3092\u3059\u308b\u4e00\u4eba\u3072\u3068\u308a\u306e\u9867\u5ba2\u306b\u6700\u9069\u5316\u3055\u308c\u305f\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u3002Apple Pay\u306b\u3088\u308b\u30ef\u30f3\u30bf\u30c3\u30c1\u6c7a\u6e08\u306a\u3069\u6700\u5148\u7aef\u306e\u6280\u8853\u306b\u5bfe\u5fdc\u3057\u3001\u4eba\u5de5\u77e5\u80fd\u306e\u6a5f\u80fd\u3082\u6709\u3057\u3066\u3044\u308b\u3002[27]Lightning 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Cloud\u3001Service Cloud\u3001Community Cloud \u3082 Force.com \u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u305f\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u3053\u306e Force.com \u306e\u5404\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3084\u4ed6\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u3082\u53ef\u80fd\u3002\u9ad8\u5ea6\u306a\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u958b\u767a\u306b\u306f\u3001Java \u306b\u826f\u304f\u4f3c\u305f Apex\uff08\u30a8\u30a4\u30da\u30c3\u30af\u30b9\uff09\u3068\u3044\u3046\u72ec\u81ea\u306e\u30d7\u30ed\u30b0\u30e9\u30df\u30f3\u30b0\u8a00\u8a9e\u3092\u5229\u7528\u3059\u308b\u3002\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u958b\u767a\u306b\u7528\u3044\u3089\u308c\u308b Visualforce \u306f\u3001Java Server Faces \u306b\u4f3c\u305f\u69cb\u6587\u3067\u3001HTML\u3001Ajax\u3001Adobe Flex 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